Store Policy

Customer Care

We want to put you first. As much of a ‘buzz word’ as that is, we really mean it. You are the reason we can keep making and support our creativity financially. So thank you!

We want to get to know you. As much as our Instagram feed is us writing about us, we want to get to know you, to learn from each other. What are you making? Do you have any tips for us? Is there anything you want to see us make?

We want to make the best products we can.  High quality gifts to you that will last years and years making our products sustainable throughout their manufacture and life. If you have any problems with your purchases, please do not hesitate to contact us. Use our email provided in the contact us section.

We want to offer all the products you want. Please contact us if you have any ideas or want anything custom made that we do not currently offer. We will endeavour to develop and make all of your ideas we love.  

 

We want you to get to know us and understand our story. For you to know why we make, what inspires us and where our creativity is grounded. We want to inspire you to make with our story.

Privacy & Safety

Your personal safety is of highest importance to us.

 

We use trusted third-party banking to verify payments, so we do not receive or store any of your banking information.

We will only use personal details, such as you email address, to contact you about your order. We will never send bulk emails or newsletters. There is only a singular copy of this information stored within the behind the scenes of our website. We will never share these personal details with third-parties. We promise not use this information other than to contact us about your order. Please email us at any time to unsubscribe and we will remove all your data.

Wholesale Inquiries

Our products are sustainable and unique.

 

They cannot be made continuously; each product is made till that material runs out. That is what’s special about them. However, items can be made in small batches of 10-20 using our current supply of materials.

 

We would love more shops to stock more sustainable slow fashion, and seeing stores stocking our products is a dream of ours.

If you would like to enquire about wholesale orders, please contact us at hello@benandhattie.com

 

Payment Methods

- Credit / Debit cards
- PAYPAL

-Sum Up (in person or special order only)