FAQs 

How quickly can you deliver?

We like to get our orders out quickly so aim to get them posted within 1-3 working days for non-personalised or custom made items. Royal mail signed for 2nd class delivery is included within most product prices, they aim to deliver your items within 3 working days. This can be upgraded to signed for 1st class delivery for £3 by choosing express delivery at the checkout.   

 

Where do all your materials come from?

The majority of the materials we use are found, given to us or bought from charity shops. We are proud in our sustainable making practice.

Can you ship outside the UK?

Unfortunately, as this is expensive we do not provide it as a standard product. However, if you wish to buy a product and live outside the UK, and are willing to pay this cost, please contact us and we will try to help you out. If there is more demand for world wide shipping, we will look into the costs further. 

What are the payment methods available?

At the moment, we only accept Credit/Debit cards and Paypal payments. We use Sum Up for in person payments and special orders.

Do you do custom orders?

YES! We love them. Whether it’s something like the products we sell here or a piece of art, clothing or furniture, please fill in one of the forms on our website to start chatting to us and get a quote.

I have some old clothes/ material, do you want it?

Currently are very well stocked and have no further room for materials, thank you for the thought though. Please donate any usable items to charity shops.

When is the last chance to buy a Christmas present?

For custom or personalised items, please make your order before the 3rd of December. To guarantee shipping of all other items in time for Christmas please order before the 15th of December to avoid the Christmas rush.

Do you offer a textile repairing and tailoring textile items service?

We do, but only on specific days, follow us on Instagram (@benandhattie) and look out for when we advertise doing a repair shop day. Cost is calculated per job, items cost from £5 each. We aim do do one per term currently. For repairing wooded items contact us using the quote form.

If you have any other questions please do not hesitate to contact us.